Ingram CapitalizeData CollectiveCheck my estimate

For software companies, customer data stays out.

Tickets and logs frequently include customer details, and some agency work is owned by clients. Here is how both are handled.

The way software gets made and maintained

Engineering teams build up a long, detailed trail of their decisions:

  • Repositories and their commit history
  • Pull requests and their review comments
  • Every ticket and bug, start to resolution
  • Build and test history
  • Architecture notes and release notes

Tickets, logs and customer data

Logs and support threads frequently mention customers by name and include account information. Each customer, person and company in the copy is renamed with a placeholder, and so are account numbers and addresses. You can also exclude a repository, a tool or a span of time outright.

The code never leaves your repos

None of your original files ever leave your systems. You are never asked for tokens, credentials or repo access. License Your Data builds the copy, and nothing leaves until you have approved a sample. You can hold back any product or repository you consider core.

Client code can be left out

If you build software for clients, that code may belong to them. Each project like that can be excluded on its own. You and your counsel decide whether client projects fit your contracts, and we give no legal advice on it. What you own is usually an easier place to start, and internal tools often carry history that is equally useful.

How to start

The estimate comes first. During the first short call, sort your repositories into your own products and client work, and name the tools that hold customer conversations. Scope is often decided by that list by itself. Shipping carries on as normal, because your systems never need to be accessed. Should your head of security or counsel want to review the sample, they do so before anything is shared. Until you approve, you are free to stop, with nothing shared.

What founders tend to ask

Is our IP at risk of being lost?

No. What buyers license is a prepared copy of the material you approved. The originals and ownership remain yours.

Is an NDA in place for that call?

Yes. Everything starts under NDA, and nothing is shared until you approve.

Does this cost anything?

No. It costs you nothing.

See my company's range.

Years operating and your team's size decide it. Product type and stack have no effect.

How many employees does your company have?

Indicative estimate based on your answers. Not an offer or guarantee.